Your device: Operating system version, system profile (including your device name and username), system uptime, system locale, IP address, system preferences, network configuration, relevant running processes, scripting additions, detected malware, jailbreak status (iOS only), apps that open automatically when your computer starts, and apps that can interfere with 1Password. Diagnostics reports contain information necessary to assist you in troubleshooting, including information about: To help you resolve certain issues, 1Password Support might ask for a diagnostics report. Information included in diagnostics reports Other platform-specific diagnostics information the app is able to provide, like app settings.Standalone vault information (1Password 7 and earlier) Number of rejected and unsynced items where applicable.Name and email address associated with the account.List of accounts you’ve signed in to in that specific app, including account type.These reports contain all the contact, browser, and account information in the basic-diagnostics.html as well as: For example, “Error loading: Billing frame load timed out”. It includes metadata that might help us diagnose the problem. Sometimes, when you encounter a problem with your 1Password account, you’ll see a link to contact us, which may include a web-diagnostics.html attachment. When you use a get-help link to contact us, a file that includes the name of your platform is attached to your message: If you have a 1Password app installed, 1Password Support may request additional diagnostics information using a link in the following format: Information included when you use a get-help link Version of 1Password installed in the browserġPassword classic extension version numbers start with 4.User agent, including platform, browser, and browser version.When you use the 1Password Support contact form, a file named basic-diagnostics.html is attached to your message. Information included when you use the contact form We’ll never ask for your data file or any information it contains. We don’t log your Secret Key, and we’ll never ask you for it. We don’t log or store your account password anywhere, and we’ll never ask you for it. Your 1Password account password is not included.None of your 1Password data or secrets are ever sent to us. We only use the diagnostic information you provide to help resolve the issue you’re having. Your secrets are not included in diagnostics information ![]() To help you resolve an issue you’re having, 1Password Support might also ask for additional diagnostics information, including a diagnostics report. When you use the 1Password Support contact form to contact us, some basic diagnostics information is included with your message. If you leave the business account, you can unlink your family account and add a payment method to keep using it.Learn what is and isn’t included in 1Password diagnostics information. When you get a free 1Password Families membership with your business account, your family account is managed and accessible only by you and the people you invite to it. Learn more about how to use multiple accounts and move your items between them. These accounts are separate from your work account and none of the items in them are available to your employer. ![]() You can use an individual or family account to store personal passwords and other items in 1Password. To do this, they would recover your account, request access to your email address from the IT team, and use the recovery link to create a new Secret Key and account password. Team members with permission to recover accounts can gain access to your Private vault and all the items saved there. Team members with permission to create team insight reports can see how many items are in your Private vault. The items in your Private vault aren’t directly available to other team members, but account owners, administrators, or people with specific permissions may be able to access information about your items or the items themselves. The Private vault is part of your team or business account and you should only store work-related passwords in it. ![]() You can store your work email password, account details for tools you use, and more. ![]() When you join a team or business account, you get a Private vault where you can store items that aren’t shared with anyone else in the team. Learn how to use your personal and work accounts together. Store personal passwords and items that aren’t related to your work in an individual or family account.
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